Last Updated: September 6, 2026
At Clawsomepet, our products are personalized and made specifically according to the information and preferences provided by each customer. Because customized products are created especially for your pet, we generally do not accept returns or exchanges for change of mind or incorrect information provided by the customer.
1. Customized Products
All personalized pet products are made to order based on the details submitted during checkout, such as your pet’s name, phone number, text, or other customization options.
Customized products are not eligible for return or exchange once the order has been processed, except in the situations described below.
This includes cases where:
- You change your mind after placing the order.
- You entered incorrect personalization details.
- You selected the wrong size, color, design, or customization option.
- You no longer require the product.
- You ordered the product by mistake.
We strongly recommend checking all personalization details carefully before completing your purchase.
2. Incorrect Product or Personalization Error by Us
If we make an error while producing your customized product—for example, the personalization does not match the details submitted in your order—we will work with you to resolve the issue.
Depending on the circumstances, we may provide a replacement at no additional cost or issue an appropriate refund.
3. Incorrect Information Provided by the Customer
Customers are responsible for checking the personalization details entered during checkout.
If the product is correctly manufactured according to the information provided by the customer, we cannot accept a return or provide a refund because of incorrect information supplied at the time of ordering.
For example, if a customer enters an incorrect phone number or pet name, the product will still be considered correctly customized according to the submitted order.
4. Order Cancellation
Because customized products may enter production shortly after an order is placed, cancellation requests must be made as soon as possible.
Once customization or production has started, the order generally cannot be cancelled.
If you need to request a cancellation, please contact us immediately using the contact details provided on our website. We will confirm whether cancellation is still possible.
5. Refunds
If a refund is approved, the refund will generally be processed to the original payment method used for the order.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or bank.
6. Exchanges
We do not offer standard exchanges for customized products because each product is made specifically according to the customer’s selected specifications.
However, if your product is defective, damaged during delivery, or contains a manufacturing/personalization error made by us, please contact us so we can determine the appropriate resolution.
7. Delivery Damage
If your package appears damaged when delivered, please take photographs of the package and product before disposing of the packaging and contact us as soon as possible.
We will review the information and determine the appropriate resolution.
8. How to Contact Us
For any return, refund, replacement, or order-related concern, please contact us through:
Email: admin@clawsomepet.com
Please include your order number in your communication so that we can locate your order quickly.
10. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes to our products, services, or business practices. The latest version will always be published on this page.
By placing an order, you acknowledge that you have read and understood this Return & Refund Policy and that customized products are generally not eligible for return or exchange except where the product is defective, damaged, incorrect, or there is an error on our part.